At GORGEOUS CURTAINS LLC, we strive to deliver your orders in a timely and efficient manner. This Shipping Policy outlines how we handle and process orders, delivery timelines, shipping fees, and more.

1. Shipping Locations

We currently ship to:

  • All 50 U.S. states, including Alaska and Hawaii
  • U.S. territories (e.g., Puerto Rico, Guam)
  • International destinations – select countries only (please check availability at checkout)

If your country is not listed at checkout, please contact us for a custom shipping quote.

2. Order Processing Time

  • All orders are processed within 1–3 business days (excluding weekends and holidays).
  • Custom-made curtain orders may require 5–10 business days of production time before shipping.
  • You will receive a confirmation email with tracking information once your order has shipped.

Please note: Processing time may be extended during high-volume seasons or promotional events.

3. Estimated Delivery Times

United States (Domestic Shipping):

  • Standard Shipping: 3–7 business days
  • Expedited Shipping: 2–3 business days
  • Overnight Shipping: 1 business day (available at checkout)

International Shipping:

  • Standard International: 7–21 business days
  • Expedited International: 5–10 business days
    Delivery times vary based on destination and customs clearance.

4. Shipping Rates

Shipping costs are calculated at checkout based on:

  • Shipping method
  • Delivery location
  • Order weight and dimensions

Free standard shipping is available for U.S. orders over $75 (excluding taxes and discounts).
Custom shipping rates apply to oversized curtain rods or special orders.

5. Tracking Your Order

Once your order ships, you’ll receive a tracking number via email.
You can track your shipment through our website or the courier’s tracking page.

6. Customs, Duties, and Taxes (International Orders)

International orders may be subject to:

  • Import duties
  • Taxes
  • Customs fees

These charges are not included in the item price or shipping cost and are the responsibility of the customer. We recommend checking with your local customs office for details.

7. Delivery Issues

If you experience any of the following, please contact us at [email protected]:

  • Your tracking shows “delivered” but the package is missing
  • The item arrives damaged
  • The item is delayed significantly beyond the estimated delivery date

We will investigate and assist you promptly, including filing a claim or resending your order if needed.

8. Undeliverable Packages

If a package is returned to us due to:

  • An incorrect or incomplete address
  • Repeated failed delivery attempts
  • Refused delivery

We will notify you and provide options to reship (additional fees may apply). Refunds will exclude shipping costs.

9. Questions or Help

For any shipping-related questions or special requests, feel free to reach out:

GORGEOUS CURTAINS LLC
1441 Lebanon Pike, Unit G61
Nashville TN 37210
📧 Email: [email protected]
📞 Phone: 731-741-7926