1. What types of curtains and related products do you offer?
We offer blackout curtains, decorative curtains, functional curtains (soundproof, heat-insulating, flame-retardant), window screens, curtain rods, tracks, and other accessories to suit various residential, commercial, and office spaces.
2. Can I order custom-sized curtains?
Yes, we provide custom sizing options for many of our curtain styles. Please contact us at [email protected] with your measurements for a personalized quote.
3. How do I know which curtain type is best for my needs?
Our customer service team can help guide you based on your space, privacy, light control, and insulation requirements. Feel free to send photos or descriptions of your room.
4. Are your curtains easy to clean?
Care instructions vary by material. Many curtains are machine washable on a gentle cycle, while some require dry cleaning. Specific care details are available on each product page.
5. Do you provide installation services?
Currently, we do not offer installation services but can provide detailed installation guides and recommend professional installers in your area upon request.
6. How can I place an order?
You can order directly through our website at gorgeouscurtains.org or contact us via email or phone for assistance.
7. What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options as displayed at checkout.
8. How long does it take to process and ship my order?
Orders are usually processed within 1–3 business days. Custom orders may take 5–10 business days for production. Shipping times vary based on your location.
9. Do you ship internationally?
Yes, we ship to many international destinations. Shipping costs and times vary by country and will be calculated at checkout.
10. Can I track my shipment?
Yes, once your order ships, we send you an email with a tracking number and a link to the carrier’s tracking page.
11. What is your return and exchange policy?
We accept returns within 30 days of delivery for unused and undamaged items in original packaging. Custom-sized or personalized products cannot be returned unless defective.
12. What should I do if my order arrives damaged or incorrect?
Please contact us within 7 days of receipt with photos of the issue. We will arrange for a replacement or refund promptly.
13. Can I cancel or modify my order?
Orders can be canceled or modified within 12 hours of placement. After that, your order may be in processing or production and changes may not be possible.
14. Are there any warranties on your products?
We stand behind the quality of our products. If you experience manufacturing defects, please contact us for warranty support.
15. How can I contact customer service?
You can reach us by email at [email protected] or phone at 731-741-7926. Our team is available Monday to Friday during business hours and strives to respond within 24 business hours.